If a jacket does not fit or is not as expected, please contact us at support@theurbaness.com or sales@theurbaness.com to request a return or exchange. Please keep the jacket unworn, with tags attached, and in its original packaging. Return and exchange instructions, any time limit and any return cost will be confirmed when you contact us, because the owner has not supplied a fixed returns period or return charges yet. Refunds, where agreed, are issued to the original payment method once the returned jacket has been received and checked. This page will be updated with the confirmed returns period and charges when the owner supplies them.